Refund policy

Brand: 1:9 Perfumery
Support: support@1isto9perfumery.com

Last updated: 24 August, 2026

1) Our 7-Day Return Policy

We want you to genuinely enjoy the fragrance you choose.

That’s why we offer a 7-day, no-questions-asked return policy. You have 7 days from the date your order is delivered to request a return.

Yes, you’re welcome to try the perfume.

If you decide the fragrance simply isn’t right for you, you may still request a return, provided:

The perfume bottle is intact and undamaged.
The original box and packaging are intact and undamaged.
The product has not been excessively used, altered, tampered with or damaged.
The return request is raised within 7 days of delivery.

A reasonable amount of usage for testing the fragrance will not, by itself, make the product ineligible for return.

2) How to Request a Return

To start a return, contact us at:

support@1isto9perfumery.com

Please include:

Your order number.
The item(s) you wish to return.
Clear photographs of the perfume bottle and the original box/packaging, showing their current condition.

The photographs help us verify that the bottle and packaging are intact and allow us to process your return smoothly.

Returns must be approved by us before they are shipped. Items sent back without first requesting a return may not be accepted.

For eligible domestic returns, once your request is accepted, we will provide the applicable return instructions and, where arranged by us, a return shipping label.

Domestic Return Address:

INCNUT LIFESTYLE RETAIL PVT LTD
4-123/1, Survey No. 120/5
Dommara Pochampally Village
Gandi Maisamma
Hyderabad, Telangana – 500043
India

Please do not send an international return directly to this address without first contacting us.

3) Returns Within India

For eligible returns within India, we will arrange or provide instructions for the return shipment.

Once the returned product is received and inspected, the refund will be processed in accordance with the terms below.

For a return made under our 7-day no-questions-asked policy, the product and its packaging must meet the eligibility requirements described above.

4) International Returns

Our 7-day return policy also applies to eligible international orders.

However, international fragrance shipments require specialised handling because perfumes may be classified as Dangerous Goods (DG)/flammable liquids and are subject to carrier, aviation and customs restrictions.

Therefore:

Please contact support@1isto9perfumery.com before attempting to return an international order.
Do not independently ship the perfume back to India unless instructed by us. Not all postal and courier services permit perfume or alcohol-based fragrances in international shipments.
We will advise you of the available return method based on your country and applicable carrier regulations.
For a change-of-mind/no-questions-asked international return, the actual shipping and cross-border logistics costs incurred by 1:9 Perfumery in fulfilling and/or returning the order may be deducted from the refund amount.
Any deduction, where applicable, will be communicated to you before the return is processed.
Customs duties, taxes or other government charges that are non-recoverable by us may also be excluded from the refundable amount.

There is no additional penalty or restocking fee simply for changing your mind. Any deduction is intended only to account for applicable shipping, logistics and non-recoverable cross-border charges.

If the product is incorrect, defective or arrives damaged, please see the section below, as different terms apply.

5) Damaged, Defective or Incorrect Orders

Please inspect your order when you receive it.

If your item arrives damaged or defective, or you receive the wrong product, contact us as soon as possible at support@1isto9perfumery.com so that we can evaluate the issue and make it right.

Please include:

Your order number.
Photographs of the perfume bottle/product.
Photographs of the original product box/packaging.
Photographs of the inner shipping packaging.
Photographs of the outer shipping box.
A brief description of the issue.

Where the issue is verified as a fulfilment error, defect or transit damage, you will not be responsible for the applicable return shipping cost.

Depending on the circumstances, we may offer a replacement, refund or another appropriate resolution.

6) Non-Returnable Items

Returns cannot be accepted for:

Products that have been substantially used or consumed beyond what is reasonably necessary to try the fragrance.
Products or packaging that have been damaged, altered or tampered with after delivery.
Gift cards.
Certain sale, clearance or promotional items where they are expressly marked as final sale/non-returnable at the time of purchase.

The classification of perfume as a flammable liquid or Dangerous Good does not by itself make the product ineligible under our return policy. However, it may affect the return shipping method available, particularly for international orders.

If you have any questions about whether your order is eligible for return, please contact us.

7) Exchanges

We currently process exchanges by way of a return and a new order.

The fastest way to get another fragrance is to request a return for your existing item. Once the return is accepted, you can place a separate order for the fragrance you would like instead.

8) Refunds

Once we receive and inspect your eligible return, we will notify you regarding the status of your refund.

If approved, the applicable refund will be issued to your original payment method within 10 business days.

For eligible international change-of-mind returns, the refund will be the amount paid less any applicable international shipping, return logistics and non-recoverable cross-border charges, as described above.

No such shipping deduction will ordinarily apply where the return is due to an item being incorrect, defective or damaged on arrival, subject to verification by us.

Please remember that your bank, card issuer or payment provider may require additional time to process and reflect the refund after it has been issued by us.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact:

support@1isto9perfumery.com

9) Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, it will generally need to be handled as a return under this policy.

For international orders that have already entered the shipping or customs process, cancellation may not be possible. Where a dispatched international shipment is successfully recalled or returned, applicable logistics costs may be deducted from the refund.